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Customer Experience Survey

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Rating scale is 1-10 (10 being highest)


Salesperson

I was greeted immediately or soon after entering the store.
Please rate your salesperson’s knowledge about their products and services.
The equipment I was interested in was thoroughly demonstrated.
I was encouraged to try out the equipment I was interested in purchasing.
Please rate the attitude & friendliness of the salesperson you dealt with.
 

Store

Please rate the selection of product choices.
Please rate the prices and value of the products you considered.
Please rate the appearance and cleanliness of the store.
Please rate the ease and efficiency of the sale transaction.
 

Delivery

Please rate if the delivery was scheduled to meet your needs.
Please rate the on-time arrival of the delivery team.
Please rate the attitude (politeness and professionalism) of the delivery team.
Please rate the knowledge & professionalism of your delivery/installation.
Were there any problems with your delivery or the equipment? If yes, the follow-up was handled quickly and efficiently.
Please rate your overall satisfaction with your purchase from Wright Exercise.
 

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